- DESCRIPTION OF PRODUCTS
The products sold on the site www.baiesderelle.com are described and presented as precisely as possible. The photographs and descriptions are for information only and cannot guarantee a perfect similarity with the products marketed, in particular with regard to the sizes and colors of the stones. Differences in shades and shapes may occur because each stone is unique (even for calibrated stones). Baies d'Erelle cannot be held responsible.
- ORDERS
A purchase offer is formed by the buyer when his order is placed on the site. If accepted, the buyer will receive an automatic confirmation email. Baies d'Erelle remains entitled to refuse all or part of the purchase offers at its sole discretion, in particular when one or more products ordered are no longer available. Exceptionally, when a product advertised as available on the site may be unavailable after final registration of the order, the customer will be notified by email as soon as possible. The order will be automatically canceled and refunded no later than 15 days following payment of the amount paid, unless the customer expressly wishes to transfer his order to a substitute product recommended by Baies d'Erelle.
No penalty will be applied for such an order cancellation, the shortage of stock can in no way engage the responsibility of Baies d'Erelle. No compensation for cancellation may be requested by the customer apart from full reimbursement of the order.
- PRICE
All prices mentioned on our eshop are in Swiss francs and include Swiss VAT. They do not include delivery costs or any other costs (customs tax, foreign VAT, etc.) borne by the buyer.
- ORDER
Choose the products you want by selecting the colors, size and quantities per model. Each item will be added to the cart with the summary of the total purchase. Once the order has been validated, you can leave any comments or requests for information to be communicated to us in an annotation box. In order to validate your order, the following information will be requested:
- E-mail,
- full address,
- telephone number.
- PAYMENT
Baies d'Erelle uses secure payment solutions, with protection of confidential data provided by Six Payment, Paypal, Postfinance and Twint.
The buyer can pay for his order using a PAYPAL account or using his VISA or Mastercard credit cards through the secure online payment provider such as PAYPAL or Six Payment. He can also pay with his postcard or by connecting to his postfinance account, as well as by bank transfer with his Twint application. If the customer wishes to pay by bank transfer, he must inform Baies d'Erelle by email and his order will only be delivered after receipt of full payment for his order by Baies d'Erelle.
In case of refusal of transaction by the buyer's bank, the order will be automatically canceled and the customer notified by e-mail. Baies d'Erelle reserves the right to refuse or cancel any order or delivery from a customer with whom the company has had a dispute due to total or partial non-payment of a previous order or refusal of authorization. payment by credit card.
- REFUNDS
We make refunds only after receipt and verification of the items ordered. If the returned items are in perfect condition, we will accept a refund for each returned item and will make the refunds as soon as possible from the date of receipt of the return of the products (i.e. within 5 to 15 days maximum after receipt of the returned parts) .
The reimbursement of your returned orders is made according to the payment method you have chosen to pay for your order. If you paid with a credit card or Visa through Six Payment, you will be refunded to your card and will see the refund receipt on your next credit card statement. If you paid with Paypal, the amount will be refunded to your Paypal account, the same for your postal account if you paid with Postcard or via Postfinance. For payments via Twint, the refund may take a few extra days to appear in your account.
- DELIVERY
Baies d'Erelle delivers free of charge in Switzerland and with delivery charges worldwide. Baies d'Erelle sends the ordered products between 3 to 5 working days in Switzerland, after receipt of payment. It is possible to receive your order in express, within 2 to 3 working days in Switzerland for 10.- shipping costs. However, Baies d'Erelle does not make any commitment in this regard. In periods of sales or high activity, the deadlines may be exceptionally extended. You also have the option of picking up your order free of charge at the Baies d'Erelle boutique, rue de l'Ancienne customs 3, 1005 Lausanne.
Shipments and deliveries are processed by the Swiss Post, by signature package in Switzerland (or equivalent abroad), to the address indicated by the buyer when ordering. If you are absent when your package is delivered, a delivery notice will be delivered to your mailbox inviting you to collect your package from La Poste as soon as possible. If your order is not collected from the postal services (for any private or professional reason) the package will be returned to Baies d'Erelle. Any request for return following a non-collection with the Swiss postal service (for everything on the way to Switzerland) must be made by email and the costs of returning your order will be invoiced to you this time.
Delivery times and costs:
- Free: 3 to 5 working days in Switzerland,
- 10 CHF: 2 to 3 working days in Switzerland for paying priority shipments,
- 25 CHF: 6 to 10 working days in Europe,
- 40 CHF: 15-20 working days in the rest of the world.
Baies d'Erelle undertakes to pack and protect the goods to be shipped as well as possible, but will not be held liable in the event of any damage that may occur during delivery, as this is the responsibility of the transport service.
- RETURN POLICY
If an item does not suit the buyer, he can return it to Baies d'Erelle within seven days of the delivery date. This is done at the risk and expense of the buyer (except in the event of a return due to a defect in the product, which will be the responsibility of Baies d'Erelle).
In the event of a return as described above, Baies d'Erelle will refund the buyer the corresponding amount, as soon as possible, after deduction of any promotions, coupons, reductions or sales advantages that may have been obtained at the time of purchase. . The costs of sending the items back by the buyer will not be reimbursed. They are the responsibility of the buyer. Baies d'Erelle will not reimburse the buyer if the non-defective products are returned worn, damaged or in a condition that no longer allows them to be sold and/or without their original packaging or label. In this case, the products will be returned to the buyer, at his expense, and no reimbursement will be made by Baies d'Erelle.
When returning a product, the buyer must follow the following procedure:
- Wrap the product securely and place it in a package,
- Send the package for signature. It is important to keep the postage certificate to be able to follow the package,
- Return to the address: Baies d'Erelle, Rue Marterey 19, 1005 Lausanne, Switzerland.
- VARIOUS
By using or registering on the website www.baiesderelle.com, the buyer agrees to abide by these general conditions and declares and warrants to Baies d'Erelle that: (1) he/she is of legal age in his country of residence or has the necessary powers and authority to bind the company he represents in the transactions processed on the website www.baiesderelle.com; (2) the information submitted during the registration process is correct; (3) the information sent must be kept up to date by the buyer at all times. The buyer is solely responsible for the access and use of the access data (username, password) sent to him by Baies d'Erelle at the end of the registration process. He is therefore exclusively responsible for the consequences that may result. The buyer undertakes to immediately inform Baies d'Erelle of any fraudulent use of his access data. The content of the www.baiesderelle.com website, including text, graphics, photos and other illustrations of all kinds, is protected by a registered trademark. The Baies d'Erelle logo may not be used in any form or for any purpose whatsoever without the prior written consent of Baies d'Erelle.