Copy of Deliveries & returns

3 to 5 working days in Switzerland

Jewellery: Postcard size cardboard box 3cm to 5cm thick.
Recommended postal delivery
The value of the order is provided by the postal services and can be collected from your post office or My poste 24 upon your request to the postal services. In the event of non-collection of letters or parcels sent by registered mail in Switzerland, the return costs (if desired) will be charged to the customer.
A-mail or priority parcel delivery
Order placed by the postman in your milk box or your mailbox if the opening allows it (between 3cm and 5cm). We decline all responsibility in the event of loss or theft of postal services.  

Ready in 1 hour following opening hours, at the shop
Baies d'Erelle, rue de l'Ancienne Douane 3, 1005 Lausanne

Sending in signatures (recommended) with the postal services.

Delivery times: 6 to 10 working days in Europe,
15-20 business days to the rest of the world.
For deliveries abroad, the recipient may be required to pay customs fees, according to the legislation in force in the country of destination. Baies d'Erelle undertakes to pack and protect the goods to be shipped as well as possible, but will not be held liable in the event of any damage that may occur during delivery, as this is the responsibility of the transport service.

Return times

7 days after delivery date  

Return address
Erelle bays, rue de Marterey 19, 1005 Lausanne
In the original packaging or other protective packaging
Send at your expense
Any return by mail or parcel in signature will allow you to insure the goods ordered in the event of loss or theft from the postal services.
Returns by A mail (or package) without signature do not guarantee delivery follow-up or the value of the goods , which remains the responsibility of the customer in the event of loss or theft of the postal services.


If an item does not suit the buyer, he can return it to Baies d'Erelle within seven days of the delivery date. This is done at the risk and expense of the buyer (except in the event of a return due to a defect in the product, which will be the responsibility of Baies d'Erelle).
In the event of a return as described above, Baies d'Erelle will refund the buyer the corresponding amount, as soon as possible, after deduction of any promotions, coupons, reductions or sales advantages that may have been obtained at the time of purchase. . The costs of sending the items back by the buyer will not be reimbursed. They are the responsibility of the buyer. Baies d'Erelle will not reimburse the buyer if the non-defective products are returned worn, damaged or in a condition that no longer allows them to be sold and/or without their original packaging or label. In this case, the products will be returned to the buyer, at his expense, and no reimbursement will be made by Baies d'Erelle.